Privacy policy

Veneilytarvikekauppa.fi
Last updated: 11.2025

In this Privacy Policy, we describe how Pro Marine Trade OÜ (“we “, “the online store”) processes personal data when you use the online store Veneilytarvikekauppa.fi. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable legislation.

1. The controller

PRO MARINE TRADE OÜ
Pärnu maantee 160G,
11317 Tallinn, Estonia
Reg. No.: 10954172
VAT No.: EE100847354
E-mail: info@promarine.ee / promarine@promarine.ee

Customer service (Veneilytarvikekauppa.fi):
asiakaspalvelu@veneilytarvikekauppa.fi
+358 46 5663293

2. What information we collect

We collect the following personal data depending on the purpose of our service:

2.1 Order information

  • Name

  • Address

  • E-mail address

  • Phone number

  • Products ordered

  • Delivery method and address

  • Payment method and technical details of the transaction

2.2 Customer service information

  • Messages and contacts

  • Guarantee and return information

  • Documents and annexes to be provided by the customer

2.3 Technical data

  • IP address

  • Device information (browser, operating system)

  • Site logs (e.g. shopping cart, page navigation)

2.4 Marketing

  • Newsletter subscription details (optional only)

  • Marketing choices based on customer consent

3. For what purposes the data are used

We use personal data for the following purposes:

3.1 Order processing and delivery

  • Receipt and delivery of orders

  • Processing of payments

  • Informing the customer about the progress of the order

3.2 Customer service

  • Handling returns, warranty handling and complaints

  • Responding to customer surveys

3.3 Marketing

  • Newsletters and campaign messages (only with consent)

  • Site analytics and service development

3.4 Legal obligations

  • Accounting

  • Obligations relating to consumer protection

  • Complying with requests from the authorities

4. Payment service providers and third parties

We use the following service providers to process payments:

  • Klarna

  • Montonio

  • Other online banking and card services that appear at checkout

These service providers act as separate controllers for payment-related data. Payment information is not stored in our systems.

Information related to deliveries and logistics is shared with carriers (e.g. Postal Service, Freight Forwarding or other transport services displayed at the checkout).

5. Cookies

We use cookies to improve the user experience and analyse the use of the website.

Cookies are used for example to:

  • shopping cart functionality

  • for logging in

  • site analytics (e.g. Google Analytics)

You can choose to block the use of cookies in your browser settings, but this may limit the functionality of your online shop.

6. Data retention period

We will only keep personal data for as long as necessary:

Data type Retention period
Ordering information 7 years (Accounting Act)
Payment details According to the terms and conditions of the payment service provider
Customer service messages 2 years
Newsletter subscriber information Until the customer withdraws consent

7. Data protection

We use technical and organisational security measures to protect personal data:

  • SSL security (HTTPS)

  • Access management and access restrictions

  • Protected servers and backups

  • Reliable service providers (payment and logistics services)

8. Transfer of data outside the EU

As a general rule, personal data is not transferred outside the EU or EEA.

If the service provider (e.g. analytics tool) is located outside the EU/EEA, we will ensure data security in accordance with GDPR (e.g. EU model contract clauses).

9. Customer rights

EU citizens have the following rights in relation to personal data:

  • The right to inspect your personal data

  • Right to rectify inaccurate information

  • Right to request deletion ( under certain conditions)

  • Right to restrict processing

  • The right to transfer data from one system to another

  • The right to object to marketing

Requests to exercise rights can be sent to:
asiakaspalvelu@veneilytarvikekauppa.fi

10. Minors

The online store does not sell products to persons under the age of 18 without the consent of a guardian.

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy. The new version will be published on this page and will be effective immediately.

12. Contact details for data protection matters

If you have any questions about the processing of your personal data, you can contact:

Email:asiakaspalvelu@veneilytarvikekauppa.fi
Phone: +358 46 5663293

You can also contact the supervisory authority (the Office of the Data Protection Ombudsman in Finland) if you believe that your personal data has been unlawfully processed.